1. INTRODUCTION

Sharkweb IT Park LLP ("Sharkweb", "Company", "we", "our" or "us") is committed to protecting the privacy, confidentiality and security of personal information entrusted to us.

This Privacy Policy explains how we collect, use, process, store, disclose and protect personal information when you visit our website, communicate with us, purchase our services, register for our platforms or otherwise interact with our business.

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Sharkweb IT Park LLP provides technology and digital business solutions, including:

• Website and web application development.

• Custom software development.

• Digital marketing and advertising.

• Business automation solutions.

• CRM and customer management systems.

• Flowtica.AI and other SaaS platforms.

• IT consulting and technical services.

• Blockchain and Web3 solutions.

• Other related technology services.

 

This policy applies to website visitors, customers, prospective customers, business partners, software users and other individuals whose personal information we process.

We process personal information in accordance with applicable data protection and privacy laws.

Where separate consent is required by law, we will obtain it through an appropriate mechanism. Reading or accepting this policy does not constitute blanket consent to every processing activity.

 

2. COMPANY INFORMATION

 

Legal Entity: Sharkweb IT Park LLP

Website: https://www.sharkweb.in

 

Business Address:

Plot No. 7, Raghbir Chamber, Jalna Road, Beside Hotel Angeethi, Vidya Nagar, Nyay Nagar, Aurangabad, Maharashtra – 431003, India.

 

Contact Numbers:

• +91 70582 82921

• Primary Privacy Contact: Sharkwebitpark@gmail.com

Additional Contact: admin@sharkwebitpark.com

 

The business address above is provided as our main branch contact address. Our registered office, where different, will be identified in relevant corporate records.

 

3. PERSONAL INFORMATION WE COLLECT

 

Depending on your interaction with Sharkweb, we may collect the following categories of information.

 

3.1 Personal and Contact Information

• Full name.

• Email address.

• Mobile and telephone numbers.

• Business or organisation name.

• Job title and professional information.

• Communication and contact preferences.

 

3.2 Business and Customer Information

• Business requirements.

• Project descriptions and specifications.

• Customer enquiries.

• Service agreements and contractual information.

• Quotations, invoices and purchase orders.

• Customer support records.

• Business correspondence.

 

3.3 Technical Information

• IP address.

• Browser type and version.

• Operating system.

• Device information.

• Website usage information.

• Pages visited and interaction data.

• Referring website.

• Cookie identifiers and similar technical information.

 

3.4 Account and Platform Information

When using our CRM, SaaS, automation or software platforms, we may process:

• Account registration information.

• Login identifiers.

• Account preferences.

• User-generated content.

• Platform activity and usage logs.

• Uploaded files and documents.

• Automation configurations.

• Integration information.

• Customer-provided records.

 

3.5 Payment Information

When payments are made through our services, we may receive transaction references, payment status, amounts, billing details and other information required for accounting and reconciliation.

Payments may be processed through third-party providers such as Razorpay.

We generally do not directly store complete payment card credentials or banking authentication information.

 

4. HOW WE COLLECT INFORMATION

 

We may collect personal information through:

1. Website contact and enquiry forms.

2. Registration and subscription forms.

3. Emails, telephone calls and WhatsApp communications.

4. Service agreements and business transactions.

5. Software account registrations and platform usage.

6. Cookies, analytics and advertising technologies.

7. Authorised third-party integrations.

8. Information supplied by customers, partners and service providers.

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We aim to collect information that is reasonably necessary for the relevant purpose.

 

5. PURPOSES OF DATA PROCESSING

 

We may use personal information for the following purposes:

 

5.1 Service Delivery

• Providing contracted services.

• Developing and maintaining software.

• Managing customer accounts.

• Delivering digital marketing and automation solutions.

• Providing technical support.

 

5.2 Business Communication

• Responding to enquiries.

• Sending quotations and proposals.

• Providing project updates.

• Communicating service notifications.

• Handling customer complaints.

 

5.3 Marketing and Advertising

• Sending promotional communications where permitted.

• Sharing product announcements.

• Promoting services and offers.

• Measuring advertising performance.

• Conducting permitted remarketing activities.

 

5.4 Payments and Administration

• Processing and verifying transactions.

• Maintaining invoices and financial records.

• Managing refunds where applicable.

• Preventing fraudulent transactions.

 

5.5 Security

• Protecting our systems and services.

• Monitoring suspicious activity.

• Preventing unauthorised access.

• Investigating security incidents.

• Maintaining system reliability.

 

5.6 Legal Compliance

• Meeting legal and regulatory requirements.

• Responding to valid legal requests.

• Maintaining required business records.

• Protecting our legal rights.

 

6. LEGAL BASIS AND CONSENT

 

We process personal information based on the applicable legal grounds recognised by relevant privacy legislation.

 

Depending on the circumstances, these may include:

• Consent.

• Processing necessary for a requested service or contractual relationship, where legally recognised.

• Compliance with legal obligations.

• Other permitted uses or lawful grounds under applicable legislation.

 

Where consent is required, we aim to obtain it through a clear and appropriate mechanism.

Individuals may withdraw consent through the relevant communication channel, subject to applicable legal requirements.

 

Withdrawal does not affect processing lawfully completed before withdrawal. It may also affect our ability to provide services that depend on the relevant information.

 

7. COOKIES, ANALYTICS AND TRACKING TECHNOLOGIES

 

Our website may use cookies, pixels, tags and similar technologies to improve website functionality, understand visitor behaviour and measure advertising performance.

 

7.1 Google Analytics

We may use Google Analytics to analyse website traffic, visitor interactions, traffic sources and general usage trends.

 

7.2 Meta Pixel and Meta Advertising

We may use Meta Pixel and related advertising technologies to measure conversions, understand website interactions, evaluate advertisements and support permitted remarketing activities.

 

7.3 Wix Technologies

Our website is hosted through Wix. Wix may use cookies and related technologies for website functionality, security and performance.

 

7.4 Cookie Management

Where required by applicable law, we will provide appropriate mechanisms to accept, reject or manage non-essential cookies.

 

Users may also manage cookies through their browser settings. Disabling certain cookies may affect website functionality.

 

8. WHATSAPP, EMAIL AND MARKETING COMMUNICATIONS

 

We may communicate with customers and prospective customers through WhatsApp Business, email and other communication channels.

 

Communications may include:

• Service-related notifications.

• Customer support.

• Enquiry responses.

• Project updates.

• Payment notifications.

• Product announcements.

• Promotional and marketing messages.

 

Promotional communications will be sent subject to applicable legal requirements and required permissions.

You may opt out of marketing communications at any time by using the available unsubscribe mechanism or contacting us directly.

 

Opting out of marketing communications does not necessarily stop essential transactional, contractual or service-related communications.

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9. PAYMENT PROCESSING

 

Sharkweb may use Razorpay or other authorised payment service providers to facilitate transactions.

Payment providers may independently collect and process information under their respective terms and privacy policies.

 

We may receive payment confirmations, transaction references, billing details and payment status for accounting and business administration.

Sharkweb does not control the independent operations or security policies of external payment providers.

 

Razorpay Privacy Policy:

https://razorpay.com/privacy/

 

10. CRM, SAAS AND CUSTOM SOFTWARE SERVICES

 

Sharkweb develops and operates software products, CRM solutions, automation platforms and custom digital applications.

 

Depending on the service arrangement, Sharkweb may act as an independent Data Fiduciary or as a Data Processor/service provider acting on behalf of a customer, or in an equivalent role under other applicable privacy laws.

 

10.1 Customer Data

Customers may submit, upload or process personal information through our platforms.

Customers are responsible for ensuring they have the necessary authority, permissions and lawful grounds to provide such information.

 

10.2 Processing on Behalf of Customers

Where we process personal information on behalf of customers, we will handle it according to applicable contractual instructions and legal requirements.

Customers are generally responsible for determining their own purposes of collection and providing appropriate privacy notices to their end users.

 

10.3 Account Security

Users must protect their login credentials and maintain appropriate account security.

 

10.4 Customer Responsibilities

Customers must:

• Provide lawful and accurate information.

• Obtain required permissions from their users.

• Avoid unauthorised data collection.

• Configure integrations responsibly.

• Protect their account credentials.

• Notify us of relevant security incidents.

 

11. BLOCKCHAIN AND WEB3 SERVICES

 

Certain Sharkweb projects may involve blockchain networks, decentralised applications, digital assets or Web3 integrations.

 

Public blockchain networks may permanently record transaction information, wallet addresses and associated metadata.

 

Such information may be publicly accessible, replicated across networks and technically difficult or impossible to delete or modify.

 

Sharkweb does not control independent public blockchain networks or their governance and data-retention practices.

 

Users should avoid publishing confidential, sensitive or unnecessary personal information on public blockchain networks.

 

Project-specific privacy arrangements may apply to individual blockchain services.

 

12. SHARING AND DISCLOSURE OF INFORMATION

 

Sharkweb does not sell personal information as a commercial data product.

We may share information where reasonably necessary for legitimate business operations, service delivery or legal compliance.

 

12.1 Service Providers

These may include:

• Wix.

• Cloud hosting and infrastructure providers.

• Google Analytics.

• Meta advertising services.

• Razorpay.

• WhatsApp Business.

• Email service providers.

• Technical and security service providers.

 

12.2 Business Partners and Contractors

We may share necessary information with authorised consultants, developers, contractors and business partners involved in delivering contracted services.

 

12.3 Legal Disclosure

Information may be disclosed where required or legally permitted to comply with applicable laws, valid legal requests or enforceable government requirements, or to protect our legal rights and security.

 

12.4 Business Transfers

Information may be transferred in connection with a merger, acquisition, restructuring or transfer of business assets, subject to applicable law.

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13. INTERNATIONAL DATA TRANSFERS

 

Sharkweb may use technology and infrastructure providers operating in different countries.

Consequently, personal information may be stored or processed outside the country where it was collected.

Where applicable, such transfers will be subject to relevant legal requirements, contractual safeguards and other required protections.

 

Additional requirements may apply to customers located in the European Economic Area, United Kingdom, United Arab Emirates and other jurisdictions.

 

14. DATA RETENTION

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, contractual obligations, business operations and legal compliance.

 

Retention periods may depend on the category of information:

• Enquiry information: Until the enquiry and necessary follow-up are completed.

• Customer records: For the duration of the customer relationship and applicable retention period.

• Financial records: As required under applicable accounting and tax laws.

• Account information: While the account remains active and for any necessary period following closure.

• Security logs: For periods reasonably necessary for security and operational purposes.

• Marketing information: Until consent is withdrawn or the individual opts out, subject to applicable requirements.

 

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, unless retention is legally required or otherwise permitted.

 

Information in backups may remain until the applicable backup cycle expires.

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15. DATA SECURITY

 

Sharkweb takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

 

Depending on the relevant service and risk, security measures may include:

• Access controls.

• Authentication mechanisms.

• Encryption where appropriate.

• Secure hosting configurations.

• System monitoring and logging.

• Backup and recovery procedures.

• Administrative and organisational safeguards.

 

No electronic transmission or storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute protection against every possible cyberattack, security incident or unauthorised activity.

 

16. DATA BREACH MANAGEMENT

 

If Sharkweb becomes aware of a personal data breach affecting information under its responsibility, we will investigate and take appropriate steps to contain, mitigate and address the incident.

Where required by applicable law, we will notify affected individuals, customers and relevant authorities within the prescribed timelines.

 

Where we process information on behalf of a customer, we will communicate relevant incidents in accordance with applicable contractual and legal requirements.

 

17. PRIVACY RIGHTS

 

Subject to applicable legislation, individuals may have the following rights:

 

17.1 Access: Request information about personal information being processed.

17.2 Correction: Request correction or updating of inaccurate or incomplete information.

17.3 Erasure: Request deletion of personal information where legally applicable.

17.4 Withdrawal of Consent: Withdraw consent where processing is based on consent.

17.5 Grievance Redressal: Raise privacy-related concerns or complaints.

17.6 Marketing Opt-Out: Stop receiving promotional communications.

17.7 Additional Rights: Exercise other rights available under applicable legislation, including GDPR or UAE privacy legislation where applicable.

 

Requests will be evaluated according to the applicable legal framework. Certain requests may be subject to legal, contractual or regulatory limitations.

 

18. CHILDREN'S PRIVACY

 

Our general website and business services are not intentionally directed towards children.

We do not knowingly seek to collect children's personal information without the necessary legal authority, permissions or verifiable parental consent where required by applicable law.

If we become aware that personal information has been collected unlawfully, we will take appropriate steps in accordance with applicable legal requirements.

 

Parents or lawful guardians may contact us regarding children's personal information.

 

19. THIRD-PARTY WEBSITES

 

Our website or software platforms may contain links to third-party websites, applications and services.

Sharkweb does not control the privacy policies, security practices or content of independently operated third-party platforms.

 

Users should review the relevant privacy policies and terms before sharing personal information with external services.

 

20. USER RESPONSIBILITIES

 

Users are expected to:

• Provide accurate and lawful information.

• Obtain necessary authority before submitting another person's information.

• Maintain account security.

• Protect login credentials.

• Avoid sharing confidential information through unsecured channels.

• Use our website and services lawfully.

• Report suspected unauthorised account access.

 

Sharkweb may take appropriate action where misuse creates security, legal or operational risks, subject to applicable law and contractual obligations.

 

21. THIRD-PARTY SERVICE LIMITATIONS

 

Our services may depend on independent third-party platforms, infrastructure providers, payment gateways, communication services, analytics tools and blockchain networks.

 

Sharkweb does not control every aspect of their independent operations, policies, availability or security practices.

 

Nothing in this policy excludes or limits any liability or responsibility that cannot lawfully be excluded or limited under applicable law.

 

22. POLICY UPDATES

 

Sharkweb may periodically update this Privacy Policy to reflect:

• Changes in applicable laws.

• Changes in our services and business operations.

• New technology integrations.

• Updates to data collection and processing practices.

• Security and operational improvements.

 

The latest version will be published on our official website with the applicable updated date.

Where required by law, additional notice or fresh consent will be obtained before implementing changes that require it.

 

We encourage users to review this page periodically.

 

23. PRIVACY COMPLAINTS AND CONTACT

 

For privacy-related questions, requests, complaints or grievances, please contact:

Sharkweb IT Park LLP

Website: https://www.sharkweb.in

Email: Sharkwebitpark@gmail.com

Additional Email: admin@sharkwebitpark.com

Telephone:

• +91 70582 82921

• Address:

Plot No. 7, Raghbir Chamber, Jalna Road, Beside Hotel Angeethi, Vidya Nagar, Nyay Nagar, Aurangabad, Maharashtra – 431003, India.

 

Suggested Email Subject: PRIVACY REQUEST – SHARKWEB

 

Please provide sufficient information to identify your request and verify your identity where reasonably necessary.

We will review and respond within the timelines prescribed by applicable law.

 

24. APPLICABLE LAWS

 

This Privacy Policy is intended to comply with applicable privacy and data protection legislation, including:

1. Digital Personal Data Protection Act, 2023 (India).

2. Digital Personal Data Protection Rules, 2025 (India).

3. Information Technology Act, 2000 (India).

4. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to the extent applicable.

5. General Data Protection Regulation (GDPR), where applicable.

6. UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where applicable.

Applicable legal obligations will take precedence over any inconsistent provision of this policy.

 

25. FINAL ACKNOWLEDGEMENT

 

By accessing our website or using our services, you acknowledge that you have had the opportunity to read this Privacy Policy.

 

Where separate consent is required by applicable law, Sharkweb will seek that consent through an appropriate mechanism.

 

Nothing in this policy is intended to waive, restrict or remove mandatory rights available to individuals under applicable privacy and data protection laws.

 

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Website: https://www.sharkweb.in

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